Help & FAQ
Answers on ordering, delivery, your account and returns. Can't find what you need? Call (021) 431 6780.
Table of Contents
Sign in to see help on purchasing, order history, returns and partner integration.
Ordering & Delivery
How quickly will my order arrive?
We deliver to trade customers nationwide across Ireland. Delivery times for your area are confirmed on your trade account, or call call (021) 431 6780 or email sales@thbl.ie for details.
- Weekend orders: processed on the next working day
Is there a delivery charge?
Carriage terms are set per trade account. Your account manager can confirm the charges that apply to your orders.
How do I place an order?
Trade customers order online through their account. Prices, stock and checkout are available once you are logged in.
- Sign in with your account number
- Search or browse the range and add products to your cart
- Open the cart, confirm delivery details and choose a payment method
- Review and place your order. Confirmation is sent by email
Not a customer yet? Use Become a Stockist to apply for a trade account, or call (021) 431 6780 or email sales@thbl.ie.
Account Management
How do I log in?
Your account number is 4-6 alphanumeric characters. Enter each character in the individual boxes on the login form.
- Click "Login" in the top navigation
- Enter your account number in the individual character boxes
- The system checks for biometric authentication availability
- On first login, if biometric authentication is not set up, you will be prompted to set it up for your device (passkey, Touch ID, Face ID, etc.). If dismissed, you can set it up from Account Settings
- Enter your password or use biometric authentication
- Biometric availability is detected automatically
- Click "Use Biometric Authentication" when prompted
- Use your device's authentication (Touch ID, Face ID, Windows Hello)
- Instant secure access without typing passwords
Can the site remember my account details?
- Tick "Remember account" when logging in
- Your account number is saved securely in your browser
- Your next visit pre-fills your account details
- You only need to authenticate (password or biometrics)
- Device-specific: only saved on your current device
- Secure storage: uses the browser's secure storage
- Easy removal: clear anytime through browser settings
- Auto-logout: sessions expire for security
I can't sign in. What should I check?
- Account number format: 4-6 alphanumeric characters only
- Caps Lock: account numbers are case-sensitive
- Expired session: clear browser cache and try again
- Biometrics not working: use password login or set biometrics up again
- Account suspended: contact us about your account status
- Browser compatibility: try another browser or update yours
- Verify the account number format (4-6 characters)
- Check Caps Lock is off
- Clear browser cache and cookies
- Temporarily disable browser extensions
- Try an incognito/private window
- If it still fails, call (021) 431 6780 or email sales@thbl.ie
Product Search
How does product search work?
Search gives instant results with auto-complete and typo tolerance.
- Auto-complete: suggestions appear as you type
- Typo tolerance: finds results even with spelling mistakes
- Brand matching: search by manufacturer (Varta, Bosch, Mannol, Milwaukee, etc.)
- Category filtering: results are categorised automatically
- Stock awareness: available products are prioritised
- "battery": all batteries
- "15w40": engine oils by grade
- "adblue": AdBlue products
- "Varta 12V": brand & voltage
- "Mannol grease": brand & type
- Product codes: specific SKUs
What is Focus Mode?
Focus Mode gives a distraction-free, full-screen product browsing view with enhanced filtering.
- Open any category or search results page
- Click the "Focus Mode" button in the top-right corner
- Browse full-screen and use the enhanced filters and sorting
- Exit with the "Exit Focus" button
Why can't I see prices?
- Not logged in: prices are only visible to logged-in trade customers
- Account status: suspended or inactive accounts cannot view pricing
- Browser cache: old cached data may hide updated prices
- JavaScript disabled: prices load dynamically
- Connectivity: a poor connection may prevent prices loading
- Make sure you are logged in
- Refresh the page or clear your browser cache
- Log out and back in
- Try a different browser or device
- If prices still don't appear, call (021) 431 6780 or email sales@thbl.ie
