Returns Policy
We strive to ensure that all our customers are satisfied with their purchases. If you need to return a product, please review our return policy below.
General Returns Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below.
Eligibility for Returns
Returns are accepted within 30 days of the delivery date.
All returned items must be:
- New, unused, and in their original packaging
- Free from signs of wear, installation, or damage
Returns that do not meet these conditions may not be eligible for a refund.
Return Shipping
Customers are responsible for all return shipping costs.
We recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.
Online Returns
Trade account holders can start a return from their order history in My Account. Look for the return icon next to eligible items.
Milwaukee Product Returns
All Milwaukee product returns are handled directly by Milwaukee and their authorised service provider.
Important notice: we are unable to process Milwaukee returns in-store. If you need to return a Milwaukee product, please follow the procedure below.
Milwaukee Warranty & Returns Procedure
- Milwaukee offers a one-year warranty from the date of purchase as standard.
- If you register your device (excluding batteries) online, you receive an additional two full years of warranty free of charge.
- Warranties exclude shipping fees after 8 weeks.
- All warranties and repairs are handled and carried out by ToolTech Industrial Equipment.
For any queries regarding Milwaukee product returns, please contact ToolTech directly:
